Client Support Channels
A 60–Minute Ticket Response Time Guarantee
Every help request you send to us will be responded to within maximum 60 min. If your trouble ticket or email calls for additional assistance from an administrator, we will forward it and leave a note to let you know that your issue is being worked on. If you take advantage of the Managed Services package, all of the services included there will be performed at a time of your preference.
A Top–Notch Tech Support Service
We’ll be online for you 24–7–365 to answer any questions that you may have connected to our Online Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. If you also require help with server administration procedures, you can order our Managed Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and troubleshooting procedures
A User–Friendly Help Area
We have provided our Online Control Panel with an in–depth knowledge base, which includes in–depth explanations of its features and functions. Also, we have created in–depth video tutorials that will further show you how to carry out a given action or troubleshoot a commonly encountered problem. The educational articles and the video tutorials are readily reachable from each section of the Online Control Panel via the Videos and Help buttons located in the top right corner.