You'll find lots of cloud hosting providers available, however many of them are resellers who have restricted resources, especially in terms of support. A way to distinguish them is the option to reach the company over the telephone. The level of support that you will have through this method of communication may vary based on the supplier - several of them provide you with experienced telephone support, others offer basic and customer support only as some matters are more time-consuming and it's far easier to be resolved with a support ticket, especially when the issue needs to be escalated. Nonetheless, it's good to find that you could always reach your web hosting provider because there're lots of small matters which can be taken care of easily and in a very timely manner through a call, not mentioning that you are able to get more info about the services even before you become a client.
Phone Support in Cloud Hosting
We believe that being able to talk with a live agent is very important, that's why we have 3 support lines worldwide (Australia, USA and UK) and you can get in touch with us over the phone for fourteen hours every day. If you consider purchasing one of our cloud hosting plans, for example, you'll be able to give us a call and find out more about our solutions before placing your order to ensure that we do cover all system requirements for your web sites. After the order, you will be able to get in touch with us about any sales and / or billing troubles you may experience, or receive any kind of general or basic technical information you need. We've tried to find the balance between telephone and ticket support, so for strictly technical matters you'll have to use the ticketing system, which will help you follow the communication as well as any new developments in the resolution of your issue.