If you ever have any queries related to your hosting package or if you experience a problem with your websites, you will have to get in touch with the hosting company’s tech support team. It may not matter how promptly they will respond if you have a general query, but an issue such as an aborted web application update, for instance, may result in your site becoming damaged or unreachable online. And the longer you have to wait for the support team to help you, the longer the website will be down. In case you offer services or goods online, any outage will affect your website destructively and you may lose current or prospective clients. Lots of hosting providers, primarily resellers, answer support tickets and e-mails within 24 hours, but in the online epoch that’s way too long, since customers will scarcely ever go back to a website that isn’t working properly over a prolonged stretch of time.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum response time for any helpdesk ticket that you post or any email that you send is only sixty minutes, even in case you contact us during weekends and legal holidays. Whatever the nature of your query or problem might be, we’ll lend you a helping hand momentarily and will provide you with the required information to sort out any problem with your sites. The real reply time usually doesn’t surpass fifteen to twenty minutes, which means that you can forget about waiting for hours on end to get an issue fixed or even worse than that – waiting all day only to obtain an answer that more info is needed whilst nothing’s resolved. We’ll give you assistance in an instant because we understand precisely how precious time can be in the dynamic online world. The 1-hour response time guarantee applies to any billing or technical query that you may have associated with our cloud hosting plans.