A live chat is a real-time way of communication between a web hosting supplier's support team and its clients. It's a very efficient method to get some info about the hosting services or have some issue resolved since you are talking to a live agent. The advantages of using a real-time chat service rather than calling or opening a ticket are the smaller possibility of mistakes when you exchange data such as usernames or domain names, the more rapid response time as the communication is real-time plus the fact that you do not have to stay on the chat all the time - you can do something different while the agent investigates the issue involved. In addition, you're able to join a live chat room from any computer that's connected to the web, avoiding the telephone costs that you'll have to pay if you are calling to another country.
Live Chat Support in Cloud Hosting
Along with the telephone and ticket support, we offer live chat support as well. You will be able to contact us every day, including weekends and holidays, and we can give you more details about the cloud hosting plans
that we offer if you are not a customer yet, or about general and billing questions in case you already have an account. Though for solely technical issues you will have to open a trouble ticket to our technical assistance team, because such matters will require more time to be taken care of, you can still get in touch with us on the live chat for some technical info. For example, we will assist you to set up an email address in your e-mail client or troubleshoot multiple problems, saving you considerable amount of time. Even if our phone lines are already off for the day, you can talk with a live person.