A ticketing system is the most popular medium of communication that web hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to solve an issue that requires some time to investigate or that has to be escalated to a server administrator. In this way, all comments contributed by either party will be kept in the same place in case somebody else wants to work on the given issue and the info already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts in order to execute a given procedure or to reach the company’s customer support staff. If you’d like to manage several domain names and each one of them is hosted in its own account, you will have to use even more accounts simultaneously. Also, it could take a considerable period of time for the provider to process your ticket request.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting plans come with an integrated ticketing system, which is part of our custom-built Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia will permit you to manage everything related to the hosting service itself in the same location – invoices, files, emails, tickets, etc., avoiding the need to go through different interfaces. In case you have any technical or pre-sales questions or any difficulties, you can open a ticket with a few clicks of the mouse without the need to log out of your Control Panel. During the process, you can select a category and our system will present you with a variety of informative articles, which will supply you with additional info and which may help you solve any specific problem even before you actually submit a ticket. We guarantee a support ticket response time of no more than sixty minutes, even in case it is a weekend or a national holiday.