Being able to contact your cloud hosting supplier whenever you have any questions or experience any problems is quite important and how quickly they'll answer back and take action is often crucial, particularly if your web site is business-oriented, as longer downtime often means losing prospective customers. The support solutions are, in addition a quick way to recognize actual suppliers from resellers. The latter generally answer just to e-mail messages or support tickets and you may need to wait for a whole day or even more to get an answer. If your issue calls for a few responses, you may end up losing days so as to have a basic problem fixed. When you use a genuine and reputable website hosting supplier, you'll be able to get in touch with the support team at any moment and receive an instant response no matter what the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Hosting
We provide 24/7 customer, billing and technical support for all of our cloud hosting plans. Even if you are not our client yet and you have some questions, we will assist you right away and provide the needed information, in order to give you the choice to make an informed decision when you purchase a new hosting account. We are available twenty-four seven, including holidays and weekends, and we offer various ways of communication to contact us - live chat, phone, emails and support tickets. To make things easier for you, we now have several phone numbers globally, so that you will be able to call the one that is closer to you. The max response time for the emails and your tickets is 1 hour. The typical response time is around 15-20 min, which means that you can forget about waiting for days to receive assistance for some task or issue, whatever its difficulty.